Consumer Feedback from www.wellness.com
When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. The entire time I was there, their entire attention was focused on me. I felt very cared for. As soon as I walked in the door I noticed right away how clean their office was. It was obvious that they took very good care of it. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
The customer service from his assistant was amazing. She was very professional. She answered my questions and was patient when explaining my insurance, co-pays and when my insurance statement came how to read it. Further, when I had to make a cancellation she let us call late in the evening. She always stated she was available 27/7 she truly meant it.
Dr. Sanders is wonderful doctor. He listens. Gives feedback that I can understand and process. I am referring him to all my friends. I think he is a great part of our community.
November 09, 2012
They made sure every single question my son or I have was answered, and are always available if he or I think of any more questions we want answered. Their staff has gone above and beyond helping with insurance issues. They are so warm and professional, and make the whole experience that much better. We are happy with the progress made after visiting them. We feel a lot more confident and hopeful about the future.
by P Party
July 02, 2012
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had